I always knew Ford only cares about selling their cars, but we decided to ignore our bad experiences with two different F-150s and got a Badlands Bronco two years ago.
The truck was mostly fine, no big problems, and we got it exactly how we wanted. But over the past two years, the local dealerships in Colorado have failed us with basic issues, just like they did with the F-150s.
Several dealerships did everything they could to avoid helping us with easy repairs, like fixing the well-known brake noise issue in the rear. It’s a great truck, but it’s been making a loud noise since day one. They kept making excuses about part shortages and never got back to us. We also had warranty issues like the stereo going haywire while driving. Even with video proof, they claimed they couldn’t recreate the problem. Ridiculous.
The last straw was when an oil change took them three days, even though they knew we needed the car and only had two vehicles in the household.
I’ve owned over 15 different cars and trucks, and Ford’s service is by far the worst. They just don’t care.
And it’s no wonder. All three dealers I dealt with over the last two years had lots full of Fords waiting to be serviced.
Luckily, we sold the Badlands at a good price, but I don’t think our family will ever buy a Ford again. The cars are great on the outside, but if you can’t get simple things fixed without waiting a week, what’s the point of a warranty?
Sadly, I’ve read a lot of stories like ours online.
Just wanted to share my experience with you all. This forum has been a great place to learn from, and I’ll still check in from time to time to see the cool builds people post. But from now on, I’m done with the big three. I’ll stick to Honda, which actually makes the most American cars when you look at where they’re made and where the parts come from.